These terms explain your agreement with Cruxwing Inc. when you use the Cruxwing app and related services. Please read them before creating an account or purchasing a plan.

1. Who provides Cruxwing

Cruxwing Inc. is a corporation incorporated in the State of Delaware, United States, on 10 August 2026, Delaware file number 10729495. Its registered office is 16192 Coastal Highway, Lewes, Delaware 19958, United States, through registered agent Harvard Business Services, Inc.

Correspondence address: Cruxwing Inc., 5700 Central Gardens Way, Apt 202, Palm Beach Gardens, FL 33418, United States.

For service, billing or legal questions, contact artem@cruxwing.ai. The Privacy Policy explains personal-data handling; the Security page describes current safeguards and their limits. A separately agreed order form or data-processing agreement takes precedence over these terms for its specific subject matter.

2. Eligibility and your account

Cruxwing is intended for adults using it for work. You must be at least 18 and able to enter a binding contract. By accepting these terms or using the service after they have been presented to you, you agree to them. If you act for an organization, you must have authority to bind it.

Provide accurate account information, protect your credentials and notify us if you suspect unauthorized use. You are responsible for your authorized users and the permissions you grant. Tell us promptly about misuse; these terms do not make you automatically responsible for activity caused by our failure to meet our legal obligations.

3. The service and AI outputs

Cruxwing is an AI advisor for calls. It can transcribe conversations, surface context, suggest questions and help record decisions. Available features, system requirements and allowances are described in the app and the plan offered to you. Some features require an account, an internet connection or a third-party service. Local transcription does not mean that every AI feature runs locally.

Review transcripts and AI outputs before relying on or sharing them. They may be inaccurate, incomplete or inappropriate for your situation. Suggestions do not make decisions on your behalf and are not a substitute for professional legal, medical or financial advice. An illustrative savings estimate on the website is not a promised business result.

We may maintain and improve the service, but these terms do not let us remove mandatory consumer remedies or materially reduce a paid service without the notice and remedies required by law. Features described as planned are not a purchase commitment.

4. Recording and participants

You are responsible for recording and processing conversations lawfully. Before each recording, obtain any required participant consent, provide required notices and comply with workplace rules, confidentiality duties and applicable privacy laws. Requirements vary by location and may require everyone's consent. A first-use confirmation in the app does not establish consent for later calls.

No bot joining a call does not mean participants have been notified. Only connect accounts or submit recordings and documents you are entitled to use. Avoid submitting information that your organization or applicable law prohibits you from processing through the features you select.

5. Your content and connected services

You keep your rights in the recordings, transcripts, notes and decisions you provide. You grant Cruxwing Inc. only the rights needed to store, transmit and process that content to provide the features you use, including requested AI processing and authorized sharing. This is not a transfer of ownership. Rights in AI outputs remain subject to applicable law and any rights in the underlying material; an output may not be unique or eligible for intellectual-property protection.

Check the permissions and model settings before connecting an external service or enabling cloud processing. Connected services and independently selected providers also have their own terms and privacy notices. You can revoke connections using the available account controls. Revoking a connection does not recall material already exported to another service.

6. Permitted use

We grant you a limited right to use the app and service for their intended purposes, subject to these terms and your plan. Do not use them unlawfully, infringe others' rights, record without required consent, bypass access or usage controls, introduce malware, or access another person's data without authorization. Do not resell the service or misrepresent an affiliation with us without permission.

Restrictions do not override rights that applicable law gives you, including any non-excludable rights relating to interoperability or security research. Good-faith vulnerability reporting is described on the Security page.

7. Plans, trials and recurring payments

The offer and checkout show the plan, billing interval, included allowances, total charge and applicable taxes before you commit to payment. A monthly plan renews monthly; an annual plan renews annually. A displayed monthly equivalent for an annual plan is not a monthly payment schedule. Subscriptions renew at the stated interval until cancelled.

Trial duration, limits and any conversion to a paid subscription must be stated in the offer. A trial without payment details does not itself authorize a charge. Starting a paid subscription requires a purchase authorization. Downloading the app is not a purchase.

Web plans are available through hosted checkout. Where the checkout identifies Lemon Squeezy as seller, it acts as our Merchant of Record and handles the purchase, taxes and billing under the terms shown there. If a direct or fallback Stripe payment option is offered, Stripe processes that payment. Purchases through the Mac App Store are processed by Apple under its applicable purchase terms. Your receipt identifies the seller and billing provider for your purchase.

A price change does not change a period already paid for. For a renewal price increase, we will provide the notice and obtain any consent required by applicable law, with an opportunity to cancel before the change takes effect. An advertised allowance is not a guarantee of an outcome from AI processing.

8. Cancelling a subscription

You can stop renewal through the billing provider that manages your subscription: use the subscription-management link in your Lemon Squeezy receipt or customer portal, the billing portal for a direct Stripe subscription, or your Apple subscription settings for an Apple purchase. Contact artem@cruxwing.ai if you need help locating the correct route. Send the account email and order reference, never a full payment-card number.

Cancel before the next renewal charge. Ordinarily, paid access continues to the end of the paid period. Deleting the app does not cancel a subscription. Account deletion and billing cancellation are separate actions; cancel recurring billing with the seller as well. Cancelling renewal does not waive a right to a refund or a statutory withdrawal right.

9. Consumer withdrawal, refunds and statutory rights

Nothing in these terms removes your mandatory consumer rights. If you are an EEA or UK consumer purchasing at a distance, you generally have 14 days from entering the contract to withdraw without giving a reason, subject to applicable exceptions and any longer period required by law. This right is separate from stopping the next renewal.

Send your withdrawal notice to the seller identified on your receipt using its stated withdrawal or support channel. If Cruxwing Inc. sold the service directly to you, send it to artem@cruxwing.ai or our correspondence address above. For a third-party sale, we can help you find the seller, but contacting us for assistance does not replace notifying that seller within the applicable deadline. State clearly that you want to withdraw and identify the purchase. No particular wording is required; suggested wording is:

Downloading or opening the app does not by itself waive withdrawal rights. Where the law permits a digital-content exception, it requires the legally required prior express consent, acknowledgment and confirmation. For a service begun during the withdrawal period at your express request, only a proportionate amount may be payable where the law allows it. Applicable refunds must be made within the statutory deadline, generally 14 days after notice of withdrawal, using the original payment method unless lawfully agreed otherwise.

You also retain applicable rights to conforming digital content and services, required updates, repair or replacement, a price reduction or termination and a refund where the legal conditions are met. Seller policies do not replace these statutory rights. For other refund requests, contact the seller shown on the receipt or contact us for help; the purchase terms and applicable law govern.

10. Suspension, account deletion and service closure

We may restrict access when reasonably necessary to address unlawful use, a security threat, non-payment or a material breach of these terms. Where practicable and lawful, we will explain the reason and give you a reasonable opportunity to resolve it; urgent protective action may be immediate. Contact us if you believe a restriction is mistaken.

You can request account deletion in the app or contact us. Export anything you need before deleting your account. Local history, shared team records, exports and legally retained records have different deletion rules, explained in the Privacy Policy. Account deletion does not erase every copy held by you or someone you shared it with.

If we discontinue a paid service without your breach, we will give reasonable notice where possible and provide any refund for the unused prepaid period or other remedy required by applicable law.

11. Warranties and liability

We provide the service with the care and skill required by applicable law. Subject to your statutory rights and any express commitments we make, the service and AI outputs are provided “as is” and “as available.” We do not promise uninterrupted availability or error-free transcripts and suggestions.

For business customers, to the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and exclude liability for indirect or consequential losses, lost profits or lost business opportunities. These exclusions do not override an express written agreement.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that applicable law does not permit us to exclude or limit. Mandatory consumer protections, including available remedies for defective digital content or services, remain unaffected.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without its conflict-of-law rules. For business customers, the state and federal courts located in Delaware have jurisdiction over disputes arising from these terms.

If you are a consumer, this choice does not deprive you of mandatory consumer protections under the law of your habitual residence or require you to use a court where mandatory local law gives you a right to bring a claim elsewhere. You may contact us about a complaint without giving up any right to a regulator, court or applicable dispute-resolution process.

13. Changes and other terms

We will publish the date of a revision and provide notice of material changes through the app, email or another appropriate service notice before they apply where required by law. Changes do not retroactively remove accrued rights. If a change requires your agreement, we will obtain it; you may stop using the service and cancel renewal if you do not accept a proposed change.

If part of these terms is unenforceable, the rest continues to apply to the extent permitted by law. A failure to enforce a term is not a waiver. A change of service provider does not by itself override applicable requirements for contract assignment, notice or data protection.